Direct Line Car Insurance Review

The experts say:

What Direct Line customers are saying right now:

The Good

• 😀Excellent customer service, with helpful and friendly staff.
• 😃Timely and efficient way of dealing with customers when needed.
• 😊Waive fees and give refunds when appropriate.
• 👍No trouble canceling policies or documents.
• 🤩Good value for money.

The Bad

• 🤬 Terrible customer service; unhelpful, dismissive and not returning calls when they say they will.
• 😠 Pressure tactics to drop claims and obstructive in helping those with financial difficulty.
• ⏰ Long wait times for phone calls and requests for documents often not fulfilled.

Direct Line customer reviews summary

Direct Line car insurance has been receiving mixed reviews from customers. For some, the claim process was seamless and customer service was top-notch, while others experienced long wait times, obtuse policies, and a general lack of care when it comes to handling claims. While some customers are loyal to the brand for its competitive prices, others have found that prices have become increasingly expensive over the years. With a wide range of experiences reported, Direct Line car insurance is definitely a hit-and-miss. Score: 6/10