Boom Car Insurance Review

The experts say:

What Boom customers are saying right now:

The Good

• 👍 Great pricing - the most reasonable quote available
• 😄 No administration charge when changing vehicles
• 😀 Clear documentation with access to all the information needed to make a decision
• 🧘 Easy multiple levels of cover and great methodology to change excess
• 😍 App is brilliant, login is secure and easy

The Bad

• 😡 Terrible customer service
• 😠 Taking a cancellation charge and extra cost without prior warning
• 🤬 Extremely high prices for changes in address

Boom customer reviews summary

Boom car insurance has been receiving mixed reviews. While many customers have found the process of purchasing to be straightforward and their access to information helpful, others have encountered issues such as unexpected fees or a lack of customer service. For those looking for a reliable and easy-to-use policy, Boom car insurance might be worth considering, but potential customers should be aware of potential pitfalls before signing up. Overall, Boom car insurance receives a score of 6 out of 10.

Frequently Asked Questions about Boom Car Insurance

Who owns Boom Car Insurance?

Boom is part of Abacai – an insurance business founded by ex Aviva CEO Mark Wilson, which says it has developed a leading artifical intelligence platform. Abacai insured 420,000 customers in 2022 and is an authorised representative of Complete Cover Group, a large independent insurance broker.

Who underwrites Boom Car Insurance?

Boom Car Insurance is underwritten by Mulsanne Insurance Company Ltd – another part of the Abacai group. Based in Gibraltar, Mulsanne is an unrated insurer, meaning that it hasn't had its financial strength or ability to pay claims assessed by an independent rating agency.

What is Boom Car Insurance's cancellation policy?

If you decide to cancel before the start-date for your policy, or within the statutory 14-day Cooling-off period, Boom will charge you a cancellation fee of £25. After that, their cancellation fee increases to £75.

Deep-dive into Boom Car Insurance policy features

Boom's Car Insurance Premium policy offers a wide range of benefits and coverage options. With a 4-star Fairer Finance rating, you can expect exceptional service and value for your money. Let's explore some of the key features:

Cover limit for lost keys: Boom provides cover up to £1,500 for lost keys, ensuring you can replace them without breaking the bank.

Courtesy car for duration of repair: In the unfortunate event of an accident, Boom offers a courtesy car to keep you on the road while your vehicle is being repaired. This feature provides convenience and peace of mind during a stressful time.

Uninsured driver promise: With Boom's Car Insurance Premium, your no claims discount will be protected even if you're involved in an accident caused by an uninsured driver. This additional layer of protection ensures you won't suffer financially due to someone else's negligence.

Cover for replacing original audio/visual equipment: If your car's audio/visual equipment needs replacement, Boom offers cover up to £1,000 to restore it to its original condition.

Windscreen repair and replacement excess: With an £18 repair excess and £100 replacement excess, Boom ensures you won't have to bear a hefty financial burden when it comes to repairing or replacing your windscreen.

Repairs guarantee: Boom offers a generous 5-year repairs guarantee. If a repairer fixes your car and the issue resurfaces, they will repair it again free of charge. This commitment to quality service highlights their dedication to customer satisfaction.

New car replacement: If your car is stolen or written off and it's under a certain age, Boom will provide a replacement vehicle. This feature is particularly valuable as it helps you get back on the road quickly after a major setback.

Cover limit for stolen keys: Similar to lost keys, Boom provides cover up to £1,500 for stolen keys. This ensures that you're not left stranded without a means to access your vehicle.

24hr helpline available: Boom understands that accidents or emergencies can occur at any time. That's why they offer a 24-hour helpline, providing round-the-clock support whenever you need it.

Courtesy car provided if your car is stolen or declared a total loss: In the unfortunate event that your car is stolen or declared a total loss, Boom will provide a courtesy car to keep you mobile while you sort out the necessary arrangements.

Vandalism cover: Boom's comprehensive policy includes coverage for damage caused by vandalism. This adds an extra layer of protection to your vehicle beyond the usual accidents and incidents.