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Everything you need to know before you buy car insurance from Bank of Scotland!
It seems that Bank of Scotland has been causing more than its fair share of headaches lately. Customers have reported being unable to pay their van tax and having their accounts frozen without warning. There have also been reports of longer-term customers not being able to access the help they need via email, and of a poorly-designed website, making navigation difficult. The customer service experience is also said to be far from satisfactory. All in all, it seems that Bank of Scotland isn't doing enough to provide its customers with a positive experience. Score: 2/10.
Is Bank of Scotland one of this year's Top 10 car insurance companies?Bank of Scotland car insurance is provided by the broker BISL Limited, who also arrange and administer car insurance for Halifax, Legal & General, Santander, and other well-known financial services brands. Because BISL is a broker, it uses a panel of insurance for underwriting, meaning Bank of Scotland car insurance customers need to check their policy documents to find out who underwrites their specific policy.
Although Bank of Scotland allows you to manage many aspects of your car insurance policy online through the "my account" feature, if you want to cancel the policy you have to phone their Customer Services team.
Their contact number is 0330 0184 175, and at the time of writing, lines are open:
"Comprehensive" is the name for the Bank of Scotland car insurance policy that provides a guaranteed replacement car, key care, and RAC breakdown cover.
Feature | Bank of Scotland Comprehensive Car Insurance | Bank of Scotland Car Insurance |
---|---|---|
Fairer Finance Star Rating | ★★★ | ★★★ |
Cover limit for lost keys | £1,000 | £0 |
Courtesy car for duration of repair | Yes | Yes |
Uninsured driver promise | No | No |
Cover for replacing original audio-visual equipment | Unlimited | Unlimited |
Windscreen repair - excess | £25 | £25 |
Windscreen replacement - excess | £100 | £100 |
Repairs guarantee (years) | 3 years | 3 years |
New car replacement | Yes | Yes |
Cover limit for stolen keys | £1,000 | £500 |
24hr helpline available? | Yes | Yes |
Courtesy car provided if stolen or written off? | Yes | No |
Vandalism | Yes | Yes |
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